Blog Essay Example | Topics and Well Written Essays - 500 words - 1

Blog - Essay Example It also ensures that The IT services offered are affordable to the customers (Ernest, 2010). For this process to be a success, the ITIL processes must be in place. This level of management also makes sure that the quality of services offered is enhanced through a continuous procedure of agreement, close monitoring, and reporting. Secondly, service availability process is essential since it ensure that all the IT services offered are available at any one given time. The major activities here include monitoring and analysis of services and their components as well. The analysis of past mistakes is crucial to the organization because they learn how to avoid similar mistakes in future. A series of tools measures Service availability. There is the availability aspect that covers the service and response times. Help desk calls entails the response and resolution times as well as issues raised. Lastly, capacity aspect measures performance of number of users, online transactions, and report production (Ernest, 2010). Another important process entails the capacity management. This is crucial in providing the IT service in the specified right volume, in the right time and at the right place. By monitoring and analysis of the IT service capacity, this process makes sure that the services are available and are running smoothly at all times. In addition, it is useful in gathering information from other areas in the organization in an attempt to identify the needed services. It also determines the infrastructure and cost involved in implementing the services. Financial management is another crucial process in IT service management. It makes certain that the infrastructure required is obtained at reasonable prices. It is also involved in calculating the costs of providing IT service (Ernest, 2010). This is crucial to the organization in pricing its services appropriately. Thus, the